1. Use FaceTime over Wi-Fi or over cellular on supported iPhone or iPad devices.
  2. Open the FaceTime app and sign in with your Apple ID. You can also do this from Settings > FaceTime. 
  3. To also register your email address on your iPhone, go to Settings > FaceTime > Use your Apple ID for FaceTime, and sign in with your Apple ID.
  4. Accept the incoming FaceTime call the same way you would accept a phone call.


  1. You will receive an email (PC or Laptop) or text (Smartphone) from your provider once you call and set up your appointment.
    • The email will come from with the subject line “You’ve been invited to a virtual care session by “your provider’s name” or a text message with a link to join.
  2. Click on the blue hyperlink in the text or email that looks like this:
    • **This must be opened in Google Chrome**
  3. Read the consent form. If you agree to continue, check the box next to “By accepting this request, I certify that I have read or had this form read and/or had this form explained to me.”
  4. Click on “AGREE”
  5. After clicking “AGREE”, you will see the words BlueStream and a blue dot. Wait for your provider to accept on their end.
  6. Once the provider accepts the session, you will see the provider on your screen and you will see yourself in the left corner of the screen.
  7. To end the call, click on the RED phone.
  8. You can choose to “rate the call” or continue without rating.
  9. When the “Session Ended” window appears, close the session window.